PRIVACY POLICY

At Drips IV & Wellness, we are committed to protecting your privacy and ensuring the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with HIPAA, New York State privacy laws, and federal regulations.

1. Information We Collect

We collect personal and medical information to provide safe and effective services. The types of information we collect include:

  • Personal Identification Information: Name, date of birth, address, phone number, email, and emergency contact details.
  • Health Information: Medical history, allergies, treatment plans, medications, and other health-related data.
  • Payment Information: Credit/debit card details, billing address, and payment history.
  • Website Usage Information: IP addresses, browsing behavior, and cookies (if applicable).

2. How We Use Your Information

We use your information to:

  • Provide Treatment: Develop and manage your care, and coordinate with healthcare providers as necessary.
  • Process Payments: Facilitate billing and transactions for services.
  • Improve Healthcare Operations: Conduct quality assessments, staff training, and administrative activities.
  • Communicate with You: Send appointment reminders, follow-ups, and health-related updates.
  • Marketing & Promotions: With your explicit consent, we may send promotional emails or offers. You may opt out at any time.

3. Disclosure of Your Information

Your information may be shared in the following circumstances:

  • For Treatment: Shared with authorized healthcare providers involved in your care.
  • For Billing & Payment: Shared with insurance companies or third-party payment processors.
  • Legal Compliance: Disclosed as required by law, court orders, or government regulations.
  • Public Health & Safety: Shared to prevent a serious threat to health or safety.
  • Business Associates: Shared with vendors who help us operate our business (they must comply with strict privacy safeguards).

Your Information Will Not Be Sold

We do not sell or rent your personal information to third parties.

4. Protection of Your Information

We implement strict security measures to protect your personal and medical data:

  • HIPAA Compliance: We follow all HIPAA privacy and security rules to safeguard your health information.
  • Encryption & Secure Storage: Your information is encrypted and stored on secure servers.
  • Restricted Access: Only authorized personnel can access your data.

Despite our best efforts, no system is 100% secure, and we encourage you to take precautions when sharing personal information online.

5. Your Rights Under HIPAA & Privacy Laws

You have the following rights regarding your personal health information:

  • Right to Access: Request a copy of your medical records.
  • Right to Amend: Request corrections to your records if inaccurate.
  • Right to Restrict Disclosure: Ask us to limit how we share your data.
  • Right to Confidential Communication: Request how and where we contact you.
  • Right to File a Complaint: Report privacy concerns to our team or the U.S. Department of Health & Human Services (HHS) if you believe your rights have been violated.

To exercise these rights, please contact us in writing using the details provided below.

6. Use of Photos and Videos

At Drips IV & Wellness, we respect your privacy and obtain explicit consent before using photos or videos of our clients for marketing and branding purposes.

How We Use Photos & Videos:

  • For social media (Instagram, Facebook, TikTok, etc.).
  • On our website for testimonials or promotions.
  • In marketing materials such as flyers, brochures, and online ads.

Your Rights Regarding Photos & Videos:

  • Consent Requirement: We will not use or publish any photos/videos without your written consent.
  • Right to Opt Out: You may decline or revoke consent at any time by submitting a written request.
  • No Impact on Services: Refusing consent will not affect your access to services.

If you have concerns about your image being used, please contact us immediately.

7. Cookies & Website Tracking

Our website may use cookies to improve your experience. You can disable cookies in your browser settings if you prefer not to be tracked.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically to comply with new regulations or improve our privacy practices. The latest version will always be available on our website.

9. Contact Information

For questions, concerns, or to exercise your rights under this policy, contact us:

Drips IV & Wellness
Location: Posh Spa + Wellness, 443 Broadway, Saratoga Springs, NY 12866
Email: [email protected]
Phone: 844-DRIPSIV

By using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

Last Updated: 2/18/2025